ck34's Privacy Policy

ck34 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. When you use ck34 — register, log in to your account, place bets, or contact us — some information comes into our possession. In this privacy policy, we clearly explain what that information is, why it is collected, how it is used, and what your rights are.

Please read this policy carefully. Continuing to use the ck34 platform means you agree to the terms of this policy. If you have any objection, please stop using the platform and contact us.

ck34 collects only the information needed to operate the service, ensure security, and improve your experience.

1.1 Identity Information

• Full name and date of birth (for age verification — service is available to users aged 21 and above only)
• Email address and mobile number
• National ID or passport number (for verification where applicable)
• Permanent address

1.2 Financial Information

• bKash, Nagad, Rocket account numbers (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Usage Information

• Date and time of platform logins
• Game history, bet records, and preferences
• Device type, operating system, browser information
• IP address and access logs

1.4 Communication Information

• Content of messages you send via live chat or email
• Records of conversations with customer support

1.5 Cookies & Automatic Tracking

Our platform uses cookies and similar technologies. These are used to maintain your session, ensure security, and analyse site performance. You can control cookies through your browser settings, though this may limit the functionality of some features.

ck34 uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:

2.1 Account Management & Identity Verification

Your information is used to create, manage, and keep your account secure. Confirming age verification is an important part of this process — ck34 provides services only to those aged 21 or above.

2.2 Financial Transaction Processing

The financial information you provide is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. Every transaction is secured through SSL encryption.

2.3 Platform Security & Fraud Prevention

Log and IP data are analysed to detect suspicious activity, prevent the opening of multiple accounts, and prevent financial fraud.

2.4 Customer Support

When you contact support via live chat or email, conversation information is stored to make it easier to assist you in the future and to improve service quality.

2.5 Responsible Gaming Monitoring

Playing patterns are reviewed to identify potentially problematic behaviour and to provide assistance to users when needed. This is part of ck34's responsible gaming commitment.

2.6 Communication & Notifications

Important account-related notifications, transaction confirmations, and policy change information are sent to your email or mobile. For marketing communications, your explicit consent is obtained and you can opt out at any time.

ck34 never sells your personal information or transfers it to third parties for commercial purposes. However, sharing information may be necessary in certain circumstances:

3.1 Payment Processors

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These partners follow their own independent privacy policies.

3.2 Technology & Security Service Providers

We work with trusted technology providers for platform operations, data storage, and cybersecurity. These providers operate under strict confidentiality agreements and may use information only for their designated tasks.

3.3 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, ck34 provides only the information that is required.

3.4 Organisational Changes

In the event of a merger, acquisition, or change in business structure, your information may be transferred to the new entity. You will be notified in advance in such cases and the protections of this policy will continue to apply.

ck34 retains your information only for as long as necessary. Information is kept while the account is active and for a specified period after it is closed.

• Active accounts: information is retained for as long as the account remains active.
• Financial transaction records: retained for the period required under financial regulations.
• After account closure: identity verification documents and transaction records are kept for a set period for legal reasons.
• Customer support conversations: retained for a reasonable period for the purpose of improving service quality.

At the end of the retention period, information is securely deleted or anonymised so that it cannot be recovered in any way.

ck34 gives the highest priority to the protection of your information. The platform operates in a secure and reliable environment, and we use the following technologies and methods to protect your data:

5.1 Encryption

Access to the platform and the transfer of information are fully secured through SSL (Secure Socket Layer) encryption. You can confirm this by looking for the lock icon (🔒) in your browser's address bar.

5.2 Access Control

Only authorised staff can access your information, and each of them is required to work under strict confidentiality agreements. Staff training and access logs are monitored regularly.

5.3 Password & Account Security

Your password is stored in encrypted form — no staff member or system can read it directly. If a suspicious login is detected, you are alerted immediately. Use a strong password to keep your account secure and do not share your password with anyone.

5.4 Regular Security Audits

ck34's systems undergo regular security testing so that any vulnerabilities can be identified and resolved quickly.

ck34 believes you should have full control over your own information. You can exercise the following rights at any time:

6.1 Right to Access Information

You have the right to request a copy of your personal information held by us. We will provide it within a reasonable time after receiving the request.

6.2 Right to Correct Information

If there is incorrect or incomplete information in your account, you can request a correction. The support team will update it as quickly as possible.

6.3 Right to Delete Information

You can request the deletion of your information in certain circumstances. However, some information may need to be kept for a specified period in cases of legal obligations, ongoing disputes, or fraud investigations.

6.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Do this from your account settings or by sending a request to our support email. Core service notifications (such as transaction confirmations) cannot be turned off.

6.5 Right to Lodge a Complaint

If you have any concerns about how your information is used, contact our support team directly. We take every complaint seriously and work to resolve it as quickly as possible.

Cookies are small text files stored in your browser or on your device. ck34 uses the following types of cookies:

7.1 Essential Cookies

These are essential for the core functions of the platform — such as maintaining login sessions and security verification. Without these cookies, the platform will not work properly.

7.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and display settings) so you do not have to set them up again each time.

7.3 Analytics Cookies

Anonymous statistics are collected to monitor site performance and improve the user experience. This data is not directly linked to any individual.

You can control or delete cookies through your browser settings. However, disabling essential cookies will prevent some important features of the platform from working.

ck34 is a platform for those aged 21 and above only. We do not collect or process the information of any minor. Age is verified at registration, and if there is any suspicion about an account in this regard, it is suspended immediately.

If you find out that a minor has created a ck34 account, please notify our support email immediately. We will take swift action and delete the relevant information.

ck34 may update this privacy policy from time to time. If we make any significant changes to the policy, we will:

• Display a clear notice on the platform
• Send a summary of the changes to your registered email
• Update the "Last updated" date at the top of the page

Continuing to use the platform after changes means you agree to the new policy. It is recommended that you review the policy once after each update.

If you have any questions, concerns, or requests about this policy, contact our support team directly. Assistance is available 24/7 in both Bengali and English.